FAQ

Access

QHow do I get to the hotel?: AA 4-minute walk from "Sakurajima Station" on the JR Yumesaki Line
※Exit the ticket gate at Sakurajima Station and turn immediately left → cross the pedestrian crossing → head to the left side (toward 7-Eleven) → the hotel is just past the 7-Eleven.

A 10-minute walk from "Universal City Station" on the JR Yumesaki Line
※Exit the ticket gate at Universal City Station and turn right → walk right along the main street → pass in front of Hotel Universal Port → the hotel is just past the Rinko Ryokuchi intersection (where there is a Lawson).

QHow do I get there from Kansai International Airport?: AApproximately 1 hour 15 minutes to "Sakurajima Station" by JR
※It is convenient to take the Kansai Airport Rapid Service, transfer at "Nishikujo Station," and get off at "Sakurajima Station," the last stop on the Yumesaki Line.

QHow do I get there from Osaka (Itami) Airport?: AApproximately 50 minutes by Airport Limousine Bus (bound for "Universal Studios Japan")
※Take the Airport Limousine Bus bound for "Universal Studios Japan"; from the terminus, "Universal Studios Japan," it is about a 15-minute walk.

Approximately 1 hour 10 minutes to "Sakurajima Station" using the Airport Limousine Bus (bound for "Umeda") and JR
※It is convenient to take the Airport Limousine Bus (bound for "Umeda"), transfer at "Umeda / Osaka Station," then transfer at "Nishikujo Station" via the JR Loop Line, and get off at "Sakurajima Station," the last stop on the Yumesaki Line.

QHow do I get there from Shin-Osaka Station?: AApproximately 30 minutes to "Sakurajima Station" by JR
※It is convenient to transfer at "Osaka Station" via the JR Kyoto Line, transfer again at "Nishikujo Station" via the Loop Line (inner loop), and get off at "Sakurajima Station," the last stop on the Yumesaki Line.

QHow do I get there from Kobe Airport?: AApproximately 50 minutes by Airport Limousine Bus (bound for "Universal Studios Japan")
※Take the Airport Limousine Bus bound for "Universal Studios Japan"; from the terminus, "Universal Studios Japan," it is about a 15-minute walk.

About Check-in and Check-out

QWhat are the check-in and check-out times?: AStandard check-in is from 15:00, and check-out is until 10:00.
※Times may vary depending on the details of the plan you have booked.

QCan I check in earlier than the scheduled time?: AEarly check-in before the standard check-in time (15:00) may not be accommodated depending on the reservation status on the previous day and the day of arrival. We apologize for the inconvenience; please contact the hotel directly for details.
（Reservation TEL: 06-4804-1788　Hours 10:00~18:00 E-mail osaka-bay@lagent.jp）.

Please note that if you wish to check in before 12:00 noon, an additional night's reservation starting from the previous day is required.

QIs it all right if I check in late?: AThe final check-in time is until 25:00. Please contact us if you will be more than 2 hours later than your scheduled arrival time, or if your check-in will be after 25:00. If we do not hear from you, your reservation may be canceled.
E-mail osaka-bay@lagent.jp

QCan I extend my check-out time?: AStandard check-out time is 10:00.
The extension fee is JPY 1,100 (tax included) per hour for each Double, Twin, or Triple Room 【up to 12:00】, and JPY 2,200 (tax included) per hour for each Deluxe Room 【up to 12:00】.
After 12:00, one night's charge will apply.
（※Depending on the reservation status for the day, we may be unable to accommodate your request, so please understand in advance.）

About Reservations

QI have not received my reservation confirmation email.: ATo receive emails from our facility, including reservation confirmation emails, please change your settings so that you can receive emails from "osaka-bay@lagent.jp." You can also check your reservation on the "Confirm / Change / Cancel Reservation" page.

QAre there any cancellation fees?: AIn accordance with our hotel's accommodation terms and conditions, cancellation fees are charged as follows.
5 days before: 10%, 4 days before: 20%, 3 days before: 50%, 2 days before: 70%, 1 day before: 80%, day of stay: 100%

※This does not apply to certain plans, booking methods, or group reservations, so applicable guests are kindly asked to contact the hotel directly.

QThe price is different every time I inquire.: AOur hotel uses a variable pricing system based on factors such as the season, day of the week, and room availability. The rate we offer varies depending on the room availability at the time of your inquiry or reservation.

QI would like to confirm, change, or cancel my online reservation.: AFor reservations made through our official website, please cancel from the account section on the member login screen and make a new reservation.

Alternatively, please complete the procedure via the link in the reservation confirmation email you received when the above reservation was completed.

A cancellation fee may apply to the cancellation procedure. Please understand this in advance.
（For cancellations on the day of your stay, we apologize for the inconvenience, but please contact us directly by phone 【TEL:06‐4804‐1788】.）

※For reservations made through channels other than our official website, please contact the reservation site or travel agency through which you booked directly.

QCan I be put on a waitlist for cancellations?: AWe do not accept waitlist requests for cancellations. As room availability is updated on an ongoing basis, please check the availability online directly or contact the hotel.

QDo you have wheelchair-accessible rooms?: AYes, we have a Universal Double room. As the number is limited, please contact the hotel directly.
E-mail osaka-bay@lagent.jp
TEL:06-4804-1788
FAX:06-4804-1772

About Payment

QCan you issue a receipt?: AIt is available only in the case of payment on-site.
※For prepaid bookings, please check the payment site.

QCan I use a credit card?: AThe accepted credit cards are JCB, VISA, Mastercard, AMEX, Diners Club, and UnionPay.

QIf I use online credit card payment, will a receipt be issued?: AIf you select advance card payment at the time of booking, please issue the receipt yourself online. Please note that we are unable to issue it at the hotel.

QCan I use electronic money or QR code payment?: ATransit IC e-money / Rakuten Edy / iD / nanaco / WAON / QUICPay / PayPay / Rakuten Pay / Merpay / d Payment / au PAY / Alipay / WeChat Pay are accepted.

About Co-Sleeping

QMy child is still small; will there be a children's charge?: ACo-sleeping is free for up to one preschool child (under 6 years old) per bed.
Even for preschool children, if they use a bed, the same charge as an adult applies.
If a preschool child (under 6 years old) has breakfast, it is free only when dining together with an accompanying adult.

About Guest Rooms

QHow is housekeeping handled during my stay?: ADuring consecutive-night stays, guest room cleaning is carried out once every 3 nights. In addition, trash is collected and towels are replaced daily.
If you do not wish us to enter your room, please contact the front desk. （You may also let us know by hanging the door tag on your doorknob.）

QMay I invite non-staying guests into my room?: AWe are very sorry, but for reasons of public order, security, and fire safety, we ask that anyone other than our registered guests refrain from entering the guest rooms or guest room floors. Please meet visitors in the lobby.

QDo the rooms have a bath and toilet?: ADouble Rooms have a unit bath (bath and toilet combined), while the other rooms are the separate type. All rooms are equipped with a bathtub with a shower and a bidet-function (washlet) toilet.

QWhat amenities and facilities are provided in the guest rooms?: AShampoo, conditioner, body soap, hand soap, electric kettle, hair dryer, shoe dryer, safety box, air purifier, alarm clock, TV, air conditioner, bath towel, face towel, pajamas, slippers, shoehorn, deodorizer, hangers, emergency flashlight

About Facilities

QIs there an ice machine?: AYes, it is available in the lobby on the 1st floor.

QIs there a water server?: AYes, it is available in the lobby on the 1st floor.

QIs there a vending machine?: AYes, they are available on the 1st floor.
There are vending machines for soft drinks, light snacks, and ice cream.

QIs there a coin laundry?: AYes, two units are available on the 1st floor.

QIs there a microwave?: AYes, it is available on the 1st floor.

QCan I smoke inside the hotel?: AGuest rooms and the shared spaces on the hotel premises are non-smoking.
If you wish to smoke, please use the smoking booth on the 1st floor of the hotel.
※If you smoke in a guest room, a special cleaning fee of JPY 33,000 will be charged.

QWhere and from what time is breakfast served?: ABreakfast is served from 7:00 to 10:00 (L.O. 9:30) at "Restaurant ALLY'S" on the 1st floor. If you have booked a room-only plan and would like to add breakfast, please let the front desk staff know at check-in.

QIs there a public bath?: AWe are very sorry, but it is not available.

About Services

QIs there a courier (parcel delivery) service?: AThis service is available at the front desk. We do not handle refrigerated (cool) deliveries.

QIs there room service?: AWe are very sorry, but we do not offer room service.

QWhat items are available for loan?: ASewing set, wine opener, nail clippers, thermometer, iron, trouser press, mobile phone charger, humidifier
※Loan items are limited in number.

QAre cribs, bed guards, and similar items available?: AWe are very sorry, but they are not available.

QCan I use the internet in the guest room?: AYes, free wireless LAN (Wi-Fi) is available throughout the hotel and in all guest rooms.
Please note that wired LAN connection is not available.

QIs there a computer available for internet access inside the hotel?: AWe are very sorry, but it is not available.

QDo you sell tickets for Universal Studios Japan?: AWe are very sorry, but we do not sell them.

About Luggage

QI would like to send my luggage in advance.: APlease send it to the hotel. After matching it against your reservation details and the shipping slip, we will hold it until the day of your check-in.
However, we cannot accept cash, valuables, medicines, fragile items, hazardous materials, items requiring temperature or humidity control such as refrigerated (cool) deliveries, or freight-collect and cash-on-delivery shipments.

QCan you hold my luggage before check-in and after check-out?: AYes, we will hold luggage that can be collected within the same day—either on your check-in day or your check-out day. However, we are unable to hold luggage without a reservation, as well as cash, valuables, medicines, correspondence (personal mail), fragile items, hazardous materials, or items requiring temperature or humidity control such as refrigerated (cool) deliveries.

QCan you keep my valuables?: AWe do not hold valuables at the front desk.
A safety box is provided in every guest room, so please use it.

QCan I send luggage from the hotel?: AYes, we accept them at the front desk. The carrier is Yamato Transport.
We cannot accept cash, fragile items, hazardous materials, or items requiring temperature or humidity control such as refrigerated (cool) deliveries.

About Parking

QIs there a parking lot?

A The hotel parking lot can accommodate 6 standard-size cars (1 of which is an accessible parking space for guests requiring assistance), available at JPY 2,200 per night (first-come, first-served).
There is also a contracted parking lot about a 10-minute walk from the hotel, available at JPY 1,650 per car per night (12 spaces, first-come, first-served). Guests using it will need a "Remote Gate Key," so please ask the front desk before use.

※Use of the contracted parking lot will end with stays on February 27, 2026.

 Click here for details

※Parking is limited, so when the lot is full, we kindly ask that you use a nearby parking lot. We also recommend using public transportation.

※Parking guidance is provided on a first-come, first-served basis from 10:00 a.m. （Upon arrival, please let the front desk know.

QIs there a parking lot near the hotel?: AAlthough not affiliated with the hotel, there are parking lots nearby.

・Hanko Fine Park Sakurajima No. 1
・Times Ajikawaguchi No. 5
・Universal CityWalk Osaka
※As these are non-affiliated parking lots, we are unable to make reservations or check availability. Thank you for your understanding.

About the Surrounding Area

QIs there a convenience store nearby?: AThere is a 7-Eleven and a Lawson about a 1-minute walk from the hotel.

About Minors

QCan minors stay without an accompanying adult?: AA consent form from a parent or legal guardian is required when a minor (under 18 years old / high school age or younger) stays with us.
※Guests under 16 years old must be accompanied by a parent or guardian.

Please send it to the hotel by mail or fax before check-in.
※If the consent form cannot be verified, we may decline your stay.
You can download the consent form here.

La'gent Hotel Osaka Bay, Front Desk
1-1-57 Sakurajima, Konohana-ku, Osaka 554-0031
FAX 06-4804-1772
E-mail osaka-bay@lagent.jp

Other

QCan I exchange foreign currency?: AWe are very sorry, but the hotel does not handle foreign currency.

QAbout Presenting Your Passport: AIn accordance with laws established by the Ministry of Health, Labour and Welfare, foreign nationals who do not have an address in Japan are required, when staying with us, to provide their nationality and passport number—in addition to their name, address, and occupation—and to present their passport and allow a copy to be made. This also applies when the person who made the reservation has an address in Japan but is accompanied by a companion who is a "foreign national without an address in Japan." In addition, US military personnel present their military ID card and allow a copy to be made. We appreciate your understanding and cooperation.