FAQ

General Question

QWhen is the Check in/ Check out time?
ACheck in time is 15:00, Check out time is 11:00.
QIs is possible to pay by credit card? What kind of credit card can I use?
AYou can make the payment with credit cards. We accept Visa, Masters,JCB, Diner and Union pay.
QIs it possible to pay with gift cards?
AI am afraid, we do not accept Gift cards.
QIs it possible to pay with E-money such as ID or Edy?
AI am afraid, we do not accept E-money.
QWhen do I need to pay for the stay?
AWe do ask for payment of the whole stay upon checking in.
QWhat is the cancellation policy of your hotel?
A2-7days before : 20% day before : 50% check in day : 80% No show : 100% ※Cancellation fee may defer depening on reservation plan Please check [Cancellation fee policy]
QHow much does it cost to check in early and late Check out?
AEarly Check in rate is 1,500Yen/Hour. For example. 12:00 Check in : 4,500Yen per Room, 1:00P.M Check in : 3,000Yen per room, 2:00P.M Check in : 1,500Yen per room. ※Before Checking in 12:00 will be considered as 1 night and will cost extra 1night bill. Late Check out rate is 1,500Yen/Hour. For example. 12:00 Check out : 1,500Yen per Room, 1:00P.M Check out : 3,000Yen per room, 2:00P.M Check out : 4,500Yen per room.

Rergarding Guest rooms

QIs there extra bed(or Additional bed) available?
ADepending on the number of the guests, we will introduce you appropriate room type.
QIs there a smoking room?
AI am afraid all rooms are non smoking(there is a smoking room on the 1st floor)
QAre heated types of tobacco(Such as Icos) alowed to smoke in rooms?
AI am afraid Please use the smoking room on 1st floor
QIs there Air purifier/Humidifier ready in the room?
AAll rooms are equipped with Air purifier/Humidifier
QIs there a Refrigerator in the room?
AAll rooms are equipped with Refrigerator, if your belongings are to big to put it in the fridge please ask the front desk staff for help.
QIs there a Safe box in the room?
AAll rooms are equipped with Safe box.
QIs there a bidet toilet in the room?
AAll rooms are equipped with bidet toilet
QTell me about amenities in the room.
AShampoo, Conditioner, Body Shampoo, Hair dryer, Tooth brush, Hair comb, Cotton swab, Razor, Body sponge, Nightwear(One size fits all) are ready in the room.
QIs there a basic skin care ready in the room?
ALuxury Twin, Deluxe Twin, Superior Twin room types are equipped with basic skin care. For guests staying other types of room Who wish to purchase, we sell basic skin care unit at the front desk.
QWhat kind of Channels are available on the TV in the guest room?
AYou can enjoy Japanese Terrestrial television, BS channels.
QIs it possible to stay with a child?
AOf course you can.
QIs there an extra charge to share a bed with a child?
AA child under the age of 6years old can share a bed without any charge (1 child per room)
QFrom what age is there an extra cost for a child?
AChild age above 6 years old, is considered as an adult and will cause an extra payment. There is no child rate.
QHow many people can share a bed? What if the number of the people exceeds the regulation?
A1 Person per room can share a bed.(Applicable for child under the age of 6.) For example: 2 Adults and 2 Children 1st Case) reserve 2Rooms with 1 Adult and 1 Child. 2nd Case) reserver 2Rooms, 1room with 2 adults and another room with 1 Child(Price of an adult), + 1Child sharing the bed.
QIs there a amenities for the children?
AI am afraid, there are no available at the moment.
QIs there a brest feeding room?
AI am afraid, there are no available at the moment.
QCan I make a request for High. Low floor?
AIt is possible to make a request, however there is no guarantee. (Subject to the availability of the room of the check in day)
QCan I chose the design of the room?
AIt is possible to make a request, however there is no guarantee. (Subject to the availability of the room of the check in day)
QIs there a connecting room?
AI am afraid, there is no connecting rooms. However, depending on the room type, we can get you rooms on the same floor or rooms right next to each other. Please enquire.
QIs there a room type where bath and toilet is seperated?
ALuxury Twin, Deluxe Twin, Superior Twin, Comfort Twin room types, have separate Bath/Toilet.
QIs there a Japanese style room?
AThat would be Deluxe Twin room type.
QIs it possible to accompany pet while staying?
AI am afraid, it is not possible.
QIs there an handicapped accessible room? Is it wheelchair accesible?
AThere is such a room type . Please enquire regarding vacancy
QIs there a room service?
AI am afraid, it is not possible.
QIs it possible to order delivery food and have it delivered it to my room?
AIt is possible to order the derlivery food, but you will have to retreive at the front desk. Please tell your room number and your name when ordering delivery food.
QIs it possible to call a friend over?
AOnly staying guests can enter the room. Please use Lobby or the Restaurant space to meet your friend.
QShould I leave my room key at the front desk, when going outside?
AWe recommend to manage your own room keys, but it is possible to keep it at the front desk. Just let the front desk staff know.
QIs there a closing time of the entrance?
AFor safety reasons, from 1:00A.M to 5:00A.M the main entrance is accessible only for the guests, who has the room key. Please have your room key with you, when you plan to come back to the hotel between 01:00A.M to 05:00A.M

Regarding the Facility

QIs there an access to Internet.
AFree Wi-Fi is available through out the hotel.
QIs there a Parking space? Is it possible to make a reservation?
AThere is a parking space 1st floor of the building. It is reservation base, and the rate is 2,500yen Per night. If you wish to reserve a parking space, please inform us type of car, color, plate number and arrival time.
QIs is possible to take out and park the during the stay?
AIt is possible. During late night hours, we close the shutter for safty reason. If you wish to take out your car Please inform the front staff.
QWhat are the available items to rent as a guest?
ARentable items include, charger for the phone, adaptor, sawing set, nail-clipper, thermometer. Enquire to the front desk staff for more details.
QIs there a convenient store nearby? How long does it take to get there?
AThere are several convenient stores within about 2 minutes walk distance.
QIs it possible to leave luggages before cheking in/ after cheking out? Is there an extra charge?
AIt is possible. There is no extra charge. Feel free to ask the staff.
QIs it possible to send a luggage to the hotel before checking in?
AIt is possible. Before sending luggages, please write your arrival date at the hotel and name of the person who made the reservation.
QIs it possible to buy something online and ship it to the hotel?
AIt is possible. Before purchasing, please write your arrival date at the hotel and name of the person who made the reservation.
QIs it possible to send luggages back home?
AIt is possible. You can use Kuroneko Yamato Parcel/Luggage deleivery service(With cost.)
QIs it possible to send luggage to airport from the hotel?
AIt is possible. It takes about 2~3 Days after sent from hotel to until you pick it up at the airport.
QIs there a Smoking room within the facility?
ASmoking room is on the 1st floor.
QIs there any vending machines within the hotel?
AThere are Alchohol, Soft drink vending machines on the 1st floor.
QIs there an Ice machine?
AIce machine is on the 1st floor.
QIs there a business center within the hotel?
AThere is no business center within the hotel. Photocopy, fax service available at the front desk(with fee)
QIs there a coin laundry?
ACoin laundry is on the 2nd floor. Detergent is inclusive.
QIs there a public bath?
AThere is no public bath within the hotel.
QIs it possible to exchange currency?
AWe are afraid, we don`t exchange currencies, we can introduce you the places where you can.
QIs there a rentable wheel chair?
AThere is avaiblity, however you can only use only inside the hotel.
QIs it possible to check in with the guide dog for the blind person?
AIt is possible to check in with guide dog
QIs it possible to rent an umbrella?
APlease enquire at the front desk.
QIs it possible to purchase everyday goods inside the hotel?
AWe are afraid, no. You will need to purchase at nearby stores

Rergarding Restaurant

QHow much is the price of the breakfast
A880Yen(Consumer`s Tax Included). Please purchase at the front desk. ※Exclusive for staying guest only.